Fiserv is excited to announce that we will be upgrading your payment gateway from Payeezy, also known as Global Gateway or GGe4, to our award-winning Clover Payments solution. Clover has been designed specifically to meet the needs of small and mid-market businesses and will provide you with many improved capabilities, such as enhanced fraud tools, expanded reporting, and the ability to respond to chargebacks directly from Clover. In addition, you will gain access to the Clover App Market, which provides a host of plug-ins to help you run your business.
Below are commonly asked questions and we encourage you to read through all these questions prior to the upgrade. If you cannot find an answer to your specific question, please call Customer Support.
Clover is Fiserv’s state-of-the-art payment platform that not only allows merchants to accept payments in-person, over the phone (MOTO) or from a website (eCommerce) but also to run and grow your business.
Clover Payments is the payment plan onto which you will be boarded, and which provides the payment capabilities you currently enjoy on the Payeezy gateway.
Note: Merchants under a HIPAA MCC will be boarded onto the Healthcare payment plan.
Clover dashboard will allow you to take payments, manage your account settings, manage your employees, and access reports as you do via Payeezy, but will also provide many enhancements that will enable you to better manage your business. You can access the Clover dashboard at Clover.com/dashboard/login.
As is true with all technology, from time-to-time systems need to be upgraded or replaced to keep up with the ever-advancing technology. Merchants demand new features such as integration with third party tools, which cannot be supported in Payeezy.
To provide a best-in-class solution to our clients, Fiserv has made the difficult decision to end our relationship with our Payeezy vendor and upgrade our clients to the Fiserv-owned Clover platform. Fiserv is striving to make this upgrade as seamless as possible and to provide not only the payment processing you currently enjoy, but the opportunity to take advantage of everything Clover has to offer.
There are a few key facts about your upgrade and use of Clover that will help you have an easy transition to Clover.
For more details on how to use the Clover Dashboard please review the Reference Guide.
There are two ways you can activate you Clover account:
Important note for merchants that have multiple Merchant ID (MID)s: you will be presented with list of all the MIDs in your hierarchy and can accept terms for all MIDs with one click.
What is two-factor authentication?
Two-factor authentication ("2FA") provides additional verification when accessing a system to provide added security. You may already be familiar with 2FA, as most systems that provide access to sensitive data requires some form of 2FA to access your account. As part of your account activation process you will be prompted to enter your cell phone number. You will receive a text to that cell phone providing a passcode that you will be required to enter when logging into Clover.
Once you are activated, Clover will not require 2FA for each subsequent log in, but periodically will require you to re-authenticate. If you prefer not to use your cell phone for subsequent verifications, you can configure your profile for an authentication app to run on your computer or download a set of recovery codes to be used at a later date. From the Clover Dashboard menu, go to Account & Setup -> Profile -> Edit your profile -> Two factor authentication.
Am I required to use two-factor authentication?
All users of Clover.com will be required to activate their account using Two-factor authentication (“2FA”) and periodically will be prompted to authenticate when logging in, using a US, US-territory or Canadian cell phone number. Once the user is activated, they can change their authentication method to one of the following alternative methods, both accessible from Account & Setup -> Profile.
Fiserv wants to ensure you are ready to begin using Clover from the moment you are upgraded and will provide the knowledge you need to keep your business running without missing a step. Fiserv provides three methods of training:
When the upgrade is completed, you will receive a welcome email from Clover <email@example.com> with the subject line “Your Payeezy account has been upgraded to Clover – activate your account today”. The email will prompt you to activate your Clover account, at which time you will be asked to select a password and set up two-factor authentication (enter your cell phone number).
Note: upon migration eCommerce transactions will be routed through Clover instead of Payeezy, even if you do not activate your account.
Once you activate your account
If you have a website, payments will be re-routed to Clover immediately and will continue to be processed. However, if you do not activate your account
Unlike Payeezy, which uses an alpha-numeric user ID (e.g. Clover123), Clover uses your email address as your user ID to log you into the Clover dashboard. This email address must be unique and accessible to you (meaning you cannot use the same email address as another Clover user). A Clover account will automatically be created for you using the email address we have on file for you.
Please note: For business owners, this is the address we have on your merchant account. While you may have that same email address on your Payeezy user record, if we do not have this email address on your merchant record, we will not be able to create a Clover account for you.
If you already have a Clover account configured with a different Merchant ID (MID) than your Payeezy account, your additional MIDs will be added to your existing Clover account. You will receive a welcome email for each additional MID. You will not be requested to re-activate your account, but you will be prompted to accept Clover terms for each MID.
If you already have a Clover account configured with the same MID as your Payeezy account MID, please contact Customer Support to discuss your options.
Yes. You will be able to see all MIDs tied to your account (email address) in the drop down on the upper left-hand side of the Clover dashboard.
When your MIDs are chained together, they will all be boarded to Clover at the same time. You will receive a single activation email for each account created on Clover (note: an account is defined by the email address; a single account can have multiple MIDs assigned to it. If you have multiple businesses with separate email addresses for each business, you will receive a separate email address for each business.
Alternatively, if you cannot find the activation email, you can on any of the MIDs displayed in the Clover dashboard and initiate activation from there by selecting “Access your account”.
Please check your spam to make sure you have not received the email from Clover <firstname.lastname@example.org> with the subject line “Your Payeezy account has been upgraded to Clover – activate your account today”. If you cannot locate this email, it is possible that there is an incorrect email address on record. Please contact Customer Service immediately to validate the email address we have for you on Clover.
After you, as the business owner, activate your account, your employees that are set up in Payeezy with a valid, unique email address will automatically have an account created in Clover and will receive an email to activate their accounts. Once they successfully follow the prompts to select their password and set up multi-factor authentication, they will be able to access Clover via Clover.com and will be able to enter payments via the Clover virtual terminal. Employees without a valid, unique email address in Payeezy, or those who have not accessed their Payeezy account within the past 90-days, will not be boarded onto Clover.
Note: if you have multiple Merchant IDs (MIDs) the business owner must accept each MID in order for employees associated with that MID to be boarded to Clover.
If you want your employees to have access to Clover, they must have a valid, unique email address on Payeezy so that a Clover account can be created for them. We will not be able to create accounts for any Payeezy users that do not have a valid, unique email address. If an account cannot be automatically created for your employees on Clover during the upgrade process, you, as the business owner and Admin, will need to create new accounts for them on Clover once the upgrade has been completed. We encourage you to ensure that each of your employees has a valid unique email address in Payeezy. Please go to https://globalgatewaye4.firstdata.com/users/settings to update their email address prior to upgrade.
Fiserv takes fraud very seriously and is taking this extra step to validate you as the business owner prior to giving employees access to Clover. If you have any employees with accounts in Payeezy that you do not want boarded to Clover, please deactivate them in Payeezy.
If you have employees that will be accepting payments from customers, it is extremely important that you activate your Clover account as soon as you receive the welcome email so that your employees can have access to Clover as well.
Note: if you have multiple Merchant IDs (MIDs) the business owner must accept each MID in order for employees associated with that MID to be boarded to Clover.
Payeezy user roles will be mapped to the Clover roles as follows:
|Payeezy Role||Clover Role|
|Read Only||PZY_Read Only|
The permissions assigned to each of the Clover roles are generally the same permissions as are offered in Payeezy. When there is a difference in functionality between the two systems, the Clover roles are mapped as close as possible to Payeezy roles.
If an employee was not successfully converted to Clover, you will need to add them manually. To add a new employee, select the Add New Employee link at the top of the Employees page. Ensure the email address is unique to the employee.
For new employees add, in addition to the Payeezy roles, you will also be able to select from the standard Clover roles (Admin, Employee, Manager).
Please note: Employees must be added to each MID separately.
Once added they will receive a welcome email to activate their account.
Employees that were inactive on Payeezy will not be imported to Clover. When viewing history on Clover, if the data for the employee who accepted payment for a transaction was not imported to Clover, the Employee field will show as blank. Employee data will still be available Payeezy until Payeezy is shut down.
Clover recommends the following browsers:
Prior to your upgrade you will be able to continue to add outlets (MIDs) to Payeezy. After the upgrade new locations (MIDs) can only be added on Clover.
Please note that if you currently do not have a website and would like to add one, we recommend either adding the website after your upgrade is complete or integrating to Clover using a different MID than the MID you are currently using on Payeezy.
Any device that you use with Payeezy should continue to work. Note that currently Fiserv only provides support for the Fiserv-issued MagTek USB 21040110 Mini Wedge and Clover will continue to provide support for that device.
The Clover Virtual terminal is meant to accept payments over the phone, which is considered a card-not-present transaction. If you accept payments in person, we recommend using a device to accept card-present transactions so that you can take advantage of the lower interchange rates that card-present transactions carry over card-not-present transactions, but it is not required.
The fields sent back in the API response will not change.
No. There are fields available in the Payeezy Remote Payment Manager (RPM) that are not available in Clover, and there are fields available in Clover that are not available in Payeezy. Please see https://merchants.clover.com/payeezy/payeezy-to-clover-upgrade-reference-guide/ for more information about the differences between the Payeezy RPM and the Clover dashboard.
While you will have access to view transaction history within Clover, follow-on activity must be conducted from Payeezy, which is the original source of the transaction.
When the upgrade is completed, you will receive a welcome email from Clover <email@example.com> with the subject line “Your Payeezy account has been upgraded to Clover – activate your account today”. The email will prompt you to activate your Clover account at which time you will be asked to select a password and set up two-factor authentication (enter your cell phone number).
If you already have a Clover account (with a different Merchant ID (MID) than your Payeezy account), you will still receive a welcome email but will not be requested to re-activate your account.
Note: Upon migration, eCommerce transactions will be routed through Clover instead of Payeezy, even if you do not activate your Clover account. You will need to activate and access your account to access reporting, account settings or to take MOTO transactions via the Clover Virtual Terminal.
You will not be required to activate your account for your eCommerce activity to process through Clover.
Activating your Clover account will allow you to access the Clover.com dashboard not only to accept in-person or over the phone (MOTO) transactions, but also to manage your account, add employees, configure your hosted checkout page (if you use hosted checkout) and to view reports. In addition, you will be able to integrate with various applications via the Clover dashboard. We encourage you to activate your Clover account to explore the opportunities that Clover will offer.
No. The Payeezy API specs that you use today to send payment data will continue to be supported for all Merchant IDs (MIDs) that have been upgraded from Payeezy to Clover.
The Payeezy API specifications will be mapped to the native Clover specifications and will not require you to make any changes or update your existing credentials to enable this translation.
Note: The Payeezy Gateway Search and Report APIs will NOT be supported because they use the Payeezy user ID and password for authentication.
The translator will convert Payeezy formatted APIs to the Clover APIs on your behalf. Please do not make any code changes or configuration changes to your integration as any changes you make could impact the ability to properly support the Payeezy APIs.
Yes, you will be able to continue to send TransArmor tokens via the Payeezy API. The translator will return the TransArmor tokens.
If you have an eCommerce solution, all transactions that were processed via an API or Hosted Checkout, including follow-on activity (e.g. completions, refunds), will be routed appropriately on your behalf without any changes required by you/your developer.
The current hosted checkout solution will remain unchanged. The payment page presented to your customers will remain the same and the configuration pages that you use today in Payeezy will be cloned on Clover and your experience maintaining your payment page will remain the same. However, if you have a firewall and use relay response you should ensure that you/your developer updates your whitelist to include all the IP addresses supported by Clover. Please go https://www.gstatic.com/ipranges/goog.json for a full list of IP addresses that need to be included in your whitelist. Please note that Google updates this list from time to time, so you should periodically validate that you have all IP addresses.
Please note: Clover Hosted Check Out pages will support the migration of English and Canadian French.
If you do not have a firewall or do not use relay response you will not have to make any changes.
Any new hosted checkout Merchant IDs (MIDs) that you might add after the upgrade will be boarded to Clover using the Clover hosted checkout solution.
All card brands and all currencies that were accepted on Payeezy are accepted on Clover.
All transaction types, including Apple Pay and Google Pay (formerly Android Pay), that were accepted on Payeezy are accepted on Clover.
Yes, Clover does accept international cards. Note the zip code is required when entering a transaction manually in the Clover dashboard. Please ensure that the zip code entered is correct.
You are initially going to be boarded to the Clover Payments service plan, which is provided at no cost to you. You will continue to be billed from Fiserv for gateway services as you are today, and debits will continue to be submitted to your existing Fiserv Company ID.
Once you have been upgraded to Clover, you will have the ability to upgrade your Clover plan, such as to Clover Essentials, which allows inventory tracking, and which has an added monthly fee.
Clover also offers integration to many third-party applications through the App Market, some of which are available at no cost to you and others which are billable.
If you opt to upgrade your Clover plan, or download a billable application, you will be billed directly from Clover. If you have Secure Checking, you will be required to provide the Clover Company ID 1841128086 to your bank. Please follow your bank’s process to add this ID.
Clover will continue to settle to the same accounts that you are currently using on Clover.
Fiserv will migrate your recurring plans and subscriptions (including token data) on your behalf and Clover will continue to support the recurring billing plans that you have scheduled on Payeezy without interruption. Fiserv will only migrate plans that include payments. Recurring pre-authorizations and recurring returns will not be migrated and is not supported on Clover.
Please note, this is not the same thing as creating a new transaction from a previously settled transaction (Re-Charge). If you are using Re-Charge instead of creating recurring billing plans, it is recommended that you create recurring billing plans for those cardholders.
Please note, if you have a hosted payment page through which customers can set up new subscriptions, the ability to create a new subscription will be disabled during your migration.
Yes, Clover supports storing cardholder information to make taking payments from repeat customers simpler. To add new cardholder information, when entering an initial transaction via the Virtual Terminal, click “Add New Customer” and fill out the details in the popup modal, such as name, email, phone number and address. The customer record will be saved on the account. Then, when adding the card credentials, click “Save card on file”. When processing future payments for the same customer, you can pull in the customer information without retyping all their information.
Using this feature will also allow customer information to appear on the receipt. Go to Accounts & Setup -> Payments Receipts to enable.
For merchants that are upgrading from Payeezy, Clover will continue to support creation of a new transaction from a previously settled transaction.
Clover does not recommend utilizing this feature in place of recurring payment plans or storing cardholder information.
Please note the Re-charge functionality is only available for Merchant IDs (MIDs) that were upgraded from Payeezy and will not be available to any MIDs that are added to Clover outside of the upgrade.
Clover does not include cardholder name as a parameter to search for a specific transaction. However, you can still locate transactions that were processed on Payeezy for a specific customer.
A soft descriptor is a piece of identifying information about a merchant, e.g. business name, city and/or state, which appears on customer’s credit/debit card statements. Clover supports soft descriptors.
The CVV is a three- or four- digit code on your card used to provide an extra layer of security on card-not-present transactions, which is any transaction that is not entered by swiping, tapping, dipping a card on a device. It is for this reason that Clover requires you to enter a CVV when taking payments over the phone. Please ensure that you correctly enter the CVV, as the customer’s bank is likely to deny the transaction if it is incorrect.
If you have customers who send payment information via mail you may want to revisit your processes. Clover does not recommend having your customers send payment details via mail and suggests the following secure methods
Note: If you are using Payeezy with an eCommerce integration, your website will continue to function with no changes required. For added security it is recommended that you check with your developer to ensure that your website requires CVV.
The fraud settings that you have configured on Payeezy, such as CVV/AVS validation, Restrictions (Positive/ Negative lists such as for IP address, card number, volume, etc.) will be imported to Clover. For further details please review the Reference Guide.
All reporting that is available in Payeezy will be available in Clover. The following is a mapping of Payeezy to Clover reports:
|Payeezy Report||Clover Report|
|Declined||The Transactions application allows you to view transactions. You can filter the transaction list to include only specific results, including declined or fraudulent transactions.|
Can filter for failed payment and can view fraud reason code
|Deposits Closed||Deposits report|
|Deposits Open||Deposits report|
You can also go to the transactions tab to search for a specific transaction or transactions. Using the search criteria and filtering functionality you can download a set of transactions and upload them into a .CSV formatted file.
Please review the Reference Guide for more information.
If you are using APIs to send data for receipt formatting back to your website, the data will not change, and the receipt should not change. Receipts provided for in-person or MOTO transactions via the virtual terminal will contain the same information as on the Payeezy receipt but will be in the Clover format.
To display the customer details on the receipt, you must first enable this feature. Navigate to Account & Setup > Payment Receipts and enable the Customer Information options towards the bottom of the screen.
You must then record a customer profile with the payment. When entering the first transaction for a customer click “Add New Customer” and fill out the details in the popup modal, such as name, email, phone number and address. The customer record will be saved on the account. Then, when adding the card credentials, click “Save card on file”. When processing future payments for the same customer, you can pull in the customer information without retyping all their information or searching for a previous transaction.
Surcharge fees are fees that a merchant can add to the cost of a purchase when the customer uses a credit card to help offset merchant’s credit card processing fees. Surcharges are regulated by the state and credit card companies and are illegal in some states.
Convenience fees are fees that can be added when the method of payment is considered non-standard. Payeezy supports convenience fees but does not support credit card surcharge fees. While some merchants may have labeled the convenience fees as surcharge or credit card fee, this is not a compliant implementation and is in violation of card-brand guidelines.
Since we cannot be sure of the intent each merchant had when setting up fees on Payeezy, fees will not be configured for you on Clover. If you wish to set up convenience fees on Clover once you have activated your Clover account, you can configure fees in the Account & Setup tab from the Taxes & Fees link in the Business Operations section. Please review the training for a demonstration on setting up fees. More information about convenience fees can be found on Clover by browsing “Convenience Fees” via the Help Center, which can be accessed at the top right of the screen once you log into your account.
Clover has best ensured that all functionality that you require to support your business can be supported on Clover. There are a small number of Payeezy features that are not supported on Clover and some features may work differently. Please review these features as you may need to update internal procedures.
Features not supported
Batch upload and Quick key
|Quick key and batch upload are methods used by some merchants to submit payment information to Payeezy. Often these methods are used to submit recurring payments. Merchants are prohibited from storing information required to initiate a payment (e.g. card number, expiration date, CVV). Due to fraud concerns, Clover does not support the ability to upload a file with payment information and for merchants using these methods to submit recurring payments, Fiserv encourages merchants to utilize the recurring payment feature in Clover to store and schedule payments.|
This product is no longer supported by Visa
|MasterCard MasterPass||This product is no longer supported by MasterCard|
|Force Post||Clover does not support the ability to accept a force post (completion) on a transaction that does not have an accompanying authorization. Completions must be entered on the system on which it was authorized.|
|Clover does not support recurring pre-authorizations and will not upload any recurring pre-authorization plans you might have scheduled on Payeezy. If you have pre-authorization recurring plans you can change them to payment plans prior to migration.|
|Split shipment is when there are multiple items in a single order, but the items are not sent at the same time. This feature is not available for migrated MIDs, but will be available for any new MIDs added directly to Clover.|
|Dynamic Currency Conversion|
Dynamic Currency Conversion, also known as Customer Currency Preference, is when a foreign cardholder can make a payment in the currency of their home country.
This feature is only available on Clover devices for card present transactions.
|SPECIAL TO MERCHANTS UNDER HIPAA RULES||Merchants under a HIPAA MCC will be upgraded to the Clover Healthcare Payments service plan.|
Features supported differently
|CVV and Zip Code Requirement in Remote Payment Manager/Clover Dashboard|
In Payeezy, CVV and zip code are optional.
In Clover, CVV and zip code are required when entering a transaction manually into the virtual terminal – you may need to review internal procedures regarding collection of payment information from customers.
CVV and zip code are required when a customer is entering a payment into a hosted payment page.
CVV and zip code are not required for transactions processed via API.
Payeezy allows voids to be conducted on a transaction until the transaction has been settled. Clover allows voids to be conducted on a transaction for 25 minutes.
Once the void window closes, both systems require the merchant to issue a refund
|Stored Card on File|
Payeezy allows encrypted card information to be stored to initiate recurring payments. Clover supports this and additionally allows encrypted card information to be stored for future payments, making the consumer payment experience simpler. Merchants who wish to utilize this feature will need to create a customer record in Clover.
Please see Does Clover support stored credentials/customer cardholder information above for more information.
Please note Payeezy supports a Re-charge feature that allows creation of a new payment from a previously settled transaction. This is different than stored card on file. Clover recommends that going forward you use the stored card on file feature to store card information and the recurring payment feature to set up recurring payments.
|Level 2 and Level 3 data|
Level 2 and level 3 data is a set of additional information provided on credit card transactions for business, commercial, corporate, purchasing and government cards, which provide merchants with a lower interchange rate. Payeezy presents this information regardless of the card type, when the Level 3 flag is turned on.
Clover only displays and prompts for Level 2 and Level 3 data for business cards. When entering a transaction for a non-business card, the fields will not display.
Please note: Level 3 data is not available for merchants using the Omaha back end.
|Payeezy allows a generic fee to be set up as a percentage of the transaction or a flat rate. Convenience fees on Clover can only be set to a flat rate. Percentage based fees are not supported as not all card brands allow this. Please see discussion on fees above.|
Note: phone number and ID (e.g. license number) are required in the Clover Dashboard.
Note: Telecheck offers three different products. If you currently only offer one or two Telecheck products on Payeezy, all three will be added upon migration:
Settlement Cutoff for next day settlement
The Payeezy cutoff for next day settlement is 12:00am in the merchant’s time zone.
The Clover cutoff for next day settlement is 09:00pm ET.
If you need to have your cutoff time changed, please call customer support.
Please review these FAQs to determine if you need to make procedural changes. As a reminder, if you have the Payeezy logo or other information about Payeezy in any of your marketing collateral, you should update with Clover information.
Clover has been designed with thew smaller business in mind and there are some wonderful tools that you will be able to use to optimize your business. We suggest when you are initially boarded onto Clover that you focus on continuing to run your business as you do today. Once you are comfortable with Clover you can begin to explore additional features.
Fraud Filters are specific parameters that you configure to automatically approve or decline a payment for authorization based on your Block/Allow rule list selections and the transaction information. Fraud filter parameters include IP addresses, email addresses, billing addresses, countries, customer reference numbers, and card numbers.
Only card data from transactions made in the past two years will be converted to Clover. Cards that you configured for a Block/Allow rule list that were not processed on Payeezy during that time will not be converted to Clover.
Once your account has been created on Clover, please review the cards that are included on the allow/block list under Clover Fraud Tools, and we encourage you to update the list as needed.
To add parameters to your Block/Allow rule list, access the Clover.com Dashboard, select the Account & Setup app from the left side menu, and under eCommerce, select Fraud Tools and then select Block List or Allow List.
If you have questions, please contact Customer Support.
The Payeezy Gateway Search and Report APIs will not be supported because they use the Payeezy user ID and password, which are not supported on Clover. If you need to download transactions to ingest into another system or for other purposes, you have the following options:
Under the eComm Service API section
Under general section
You can go to https://www.clover.com/developers to create a sandbox account.
If you use other Payeezy APIs, you will need to wait until your upgrade is complete to implement the Clover APIs so that all your Payeezy data can be imported into Clover.
Once on the site if you have questions you can navigate to the Clover Community via the link on the top of the page or go to https://community.clover.com/index.html
2. You can download transactions from the Clover Transactions Tab. Navigate to the Transactions page by selecting Transactions from the left-hand menu. Enter the time-period and filters for the transactions you would like and select Search. Then, from the top of the page, select “Export From This Page”. Your transactions will be download into a .csv file.
Watch the brief Clover Payments Overview Webinar to see and learn how Clover operates.
Dashboard 3: Under Construction. Until provided you can view the Dashboard 2 webinar and use the Reference Guide to see navigation differences.
Dashboard 3 Training Videos: Under construction. Until provided you can view the Dashboard 2 videos and use the Reference Guide to see navigation differences.
Dashboard 2 Training Videos